Returns and Billing

When will I receive my refund?
When you send the product(s) you're returning back to us, it takes a few days to travel through the mail back to our warehouse, get looked over, and th...
Fri, Feb 18, 2022 at 3:57 PM
What is your return and exchange policy?
Return Policy As of June 16, 2022, all orders are final sale. If you placed an order before this date, and would like to start a return, please contact our...
Tue, Jun 21, 2022 at 4:04 PM
Is there a cost to return my order?
As of June 16, 2022 all orders are final sale.  If you would like to return an order placed before June 16, Grommet covers return shipping if you rec...
Tue, Jun 21, 2022 at 1:40 PM
What forms of payment do you accept?
What kind of payment forms do you take? We accept American Express, Discover, MasterCard, Visa, Apple Pay and PayPal. We do not accept outside gi...
Tue, Jun 21, 2022 at 1:41 PM
When Will I Be Charged?
Since we begin processing your order right away, the payment method you used to make your purchase will be charged as soon as you place your order.
Fri, Feb 18, 2022 at 1:26 PM
Why is there a pending charge on my account?
There are a couple of reasons why you may be seeing a pending charge on your account:   1. If the billing zip code we have on file does not match the o...
Fri, Feb 18, 2022 at 4:03 PM
How do I use store credit?
To use store credit, you'll apply it in the Payment section (Step 3) during Checkout while logged into your Grommet account. If you have a balan...
Mon, Feb 28, 2022 at 12:39 PM
Can I save a credit card on file?
Yes! If you have a Grommet account, you can absolutely save a credit card on file. Cards can only be saved to an existing account and only during a tran...
Mon, Feb 28, 2022 at 12:38 PM
Can I use an international credit card to place an order?
Yes! You're welcome to use an international credit card to place an order as long as they are backed by a major credit card network. We accept Visa,...
Fri, Feb 18, 2022 at 4:06 PM
Can I Get A Price Adjustment?
I’m sorry, but we are not offering price adjustments at this time. You can see our Liquidation Sale's Terms and Conditions Below: Reduced pricing o...
Tue, Jul 26, 2022 at 2:12 PM