As of June 16, 2022, all orders are final sale. If you placed an order before this date, and would like to start a return, please contact our Customer Experience Team by filling out a support ticket here. Orders are no longer eligible for return once the 30 day return window has passed.
My order arrived damaged, defective, or I got the wrong item now what?
If your Grommet arrived damaged, defective or you received the wrong item, please contact our Customer Experience Team by filling out a support ticket here.
REFUND TIMING & PAYMENT
Getting your refund takes about 7-10 business days after the item has been delivered back to us. You’ll receive a credit to your original form of payment (credit card or PayPal).
We are not currently supporting direct exchanges.